REFUND & RETURN POLICY HAVOK FITNESS LLC Last Updated: July 10, 2026 At HAVOK FITNESS LLC (“HAVOK FITNESS,” “Company,” “we,” “us,” or “our”), we want you to have a positive experience with every purchase. This Refund & Return Policy (“Policy”) explains when and how you may request a return, refund, replacement, exchange, or other resolution for products purchased directly from the HAVOK FITNESS website. This Policy applies to purchases made through the HAVOK FITNESS online store unless a separate written agreement, product-specific policy, promotion, subscription agreement, or applicable law provides otherwise. By placing an order with HAVOK FITNESS, you acknowledge that you have had an opportunity to review this Policy. This Policy should be read together with our Terms and Conditions and Privacy Policy. Capitalized terms not defined in this Policy may have the meanings given to them in our Terms and Conditions. Nothing in this Policy is intended to eliminate, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or waived under applicable law. 1. COMPANY INFORMATION HAVOK FITNESS LLC 2232 Dell Range Blvd Ste 242 #5423 Cheyenne, Wyoming 82009 United States Email: support@havokfitness.com Phone: +1 (786) 607-4760 For the fastest assistance with a return, refund, damaged-product report, or order issue, please contact us at support@havokfitness.com. 12. OUR GENERAL RETURN APPROACH We understand that circumstances can change and that there may be occasions when a customer needs to return a product or request a refund. Because HAVOK FITNESS may sell dietary supplements, nutritional products, consumable goods, fitness products, wellness products, apparel, merchandise, and other products, return eligibility may differ depending on the type and condition of the product. For health, safety, hygiene, quality-control, and regulatory reasons, certain products may not be eligible for return after they have been opened, used, consumed, tampered with, or otherwise rendered unsuitable for resale. When you contact us regarding a return or refund, we will review the circumstances and determine the appropriate resolution under this Policy and applicable law. Possible resolutions may include: • • • • • • • • A full refund; A partial refund; A replacement product; An exchange; Store credit; A return authorization; A shipping reimbursement; or Another reasonable resolution. The availability of a particular remedy depends on the circumstances of the claim. 3. RETURN WINDOW Unless a different period is expressly stated on the applicable product page, promotion, order confirmation, or written agreement, eligible return requests should generally be submitted within 30 calendar days of the date the order was delivered. The return period begins when the carrier or delivery service records the order as delivered. If a product was delivered in multiple shipments, the applicable return period for that product begins when that particular product is delivered. Customers should contact us as soon as possible when an issue is discovered. 2A request submitted after the applicable return period may be denied unless: • • • • • • Applicable law provides a longer period; The product was defective; The product was damaged during shipping; HAVOK FITNESS specifically authorized a later return; The issue was caused by an error attributable to HAVOK FITNESS; or Another exception applies under applicable law. 4. ELIGIBLE RETURNS Subject to the conditions of this Policy, an item may generally be eligible for return when: 1. 2. 3. 4. 5. 6. 7. 8. The return request is made within the applicable return period; The product was purchased directly from HAVOK FITNESS; The order can reasonably be identified; The product qualifies for return; The product has not been consumed or materially used; The product has not been intentionally damaged; The product is not excluded by this Policy; and No other legal or contractual restriction prevents the return. Additional conditions may apply depending on the product category. 5. PRODUCTS PURCHASED FROM THIRD PARTIES This Policy applies primarily to products purchased directly from HAVOK FITNESS. If you purchased a HAVOK FITNESS product from an authorized third-party retailer, marketplace, distributor, gym, store, affiliate, or other seller, that seller's return policy may apply. Examples may include products purchased through: • • • • • • • Third-party marketplaces; Retail stores; Gyms; Authorized distributors; Other websites; Affiliate stores; or Other independent sellers. Please contact the original seller regarding returns or refunds for third-party purchases. 3HAVOK FITNESS may not be able to issue a refund for a transaction that we did not process. 6. PROOF OF PURCHASE We may request information reasonably necessary to verify a purchase. This may include: • • • • • • • • • Order number; Name; Email address; Shipping address; Product name; Date of purchase; Receipt; Confirmation email; or Other transaction information. For privacy and security purposes, please do not send unnecessary sensitive information. In particular, do not send complete payment-card numbers, passwords, Social Security numbers, or other unnecessary sensitive information by ordinary email. 7. HOW TO REQUEST A RETURN To request a return, contact: Email: support@havokfitness.com Please include: • • • • • • • Your full name; Order number; Product name; Date the order was received; Reason for the return; Whether the product has been opened or used; and Photographs or other information if reasonably relevant. If your product arrived damaged, defective, leaking, broken, opened, or otherwise compromised, photographs of the product and packaging may help us investigate the issue. 4Do not send payment-card information or other unnecessary sensitive personal information with your request. 8. RETURN AUTHORIZATION Where a return is appropriate, HAVOK FITNESS may provide return instructions or a return authorization. Do not automatically ship a product back to an address other than the address specifically provided by HAVOK FITNESS for the return. Unrequested returns may experience delays in processing. A return authorization does not necessarily mean that the return will automatically qualify for a refund. The returned product may still be inspected for compliance with this Policy and applicable law. 9. CONDITION OF RETURNED PRODUCTS Unless the return concerns a defective, damaged, incorrect, or otherwise problematic product, eligible returned products should generally be: • • • • • • • Unused; Unopened; In original condition; In original packaging where reasonably possible; Free from intentional damage; Accompanied by applicable components; and Suitable for inspection. For certain non-consumable products, minor packaging wear that occurred during ordinary shipping may not automatically prevent a return. However, a product that has been materially altered, damaged, contaminated, or used beyond reasonable inspection may be ineligible for return where permitted by law. 10. OPENED OR USED SUPPLEMENTS Because dietary supplements and other consumable products are intended for consumption, we generally do not accept returns of opened, partially consumed, used, or tampered-with supplements except where: • The product is defective; 5• • • • • • The product is damaged; The wrong product was shipped; The product was materially misrepresented; HAVOK FITNESS authorizes the return; Applicable law requires a return or refund; or Another legally applicable remedy applies. This restriction exists primarily for health, safety, quality-control, and product-integrity reasons. Customers should carefully review product labels, ingredients, warnings, directions, and applicable information before opening or using a product. 11. UNOPENED SUPPLEMENTS An unopened supplement may be eligible for return if the return otherwise satisfies the requirements of this Policy. The product should remain: • • • • • Factory sealed; Unused; Undamaged; Uncontaminated; and In reasonably resalable condition. We may request photographs or other information before approving a return. 12. FITNESS PRODUCTS AND MERCHANDISE Non-consumable fitness products, equipment, apparel, accessories, merchandise, and lifestyle products may be subject to different return requirements. Unless otherwise stated on the applicable product page, eligible non-consumable products should generally be returned: • • • • • • Within the applicable return period; Unused or reasonably unused; In original condition; With applicable accessories; With original packaging where reasonably possible; and Without intentional damage. Product-specific return instructions may override these general requirements where expressly stated. 613. HYGIENE-SENSITIVE PRODUCTS Certain products may not be returnable after opening or use due to health, hygiene, safety, contamination, or resale concerns. Examples may include products that: • • • • • Come into direct contact with the body; Are intended for personal hygiene; Are consumable; Are sealed for safety reasons; or Cannot reasonably be resold after opening. Any applicable restrictions will be communicated on the product page, packaging, checkout page, or other applicable materials where appropriate. 14. DAMAGED PRODUCTS If your order arrives damaged, please contact us as soon as reasonably possible. Where possible, provide: • • • • • • Order number; Photographs of the shipping package; Photographs of the product; Photographs of any damaged packaging; Description of the damage; and Any relevant delivery information. Do not use a product that appears unsafe, contaminated, leaking, tampered with, or otherwise compromised. We may investigate the issue with the shipping carrier, fulfillment provider, manufacturer, or another applicable party. Depending on the circumstances, we may provide: • • • • • Replacement; Refund; Return instructions; Store credit; or Another appropriate resolution. 715. WRONG PRODUCT RECEIVED If you receive a product that you did not order, contact us promptly. We may ask you to provide photographs and information necessary to confirm the fulfillment error. Where HAVOK FITNESS shipped the wrong product, we may provide instructions for returning the incorrect product and may send the correct product or issue another appropriate remedy. Customers should not incur return costs for a fulfillment error caused by HAVOK FITNESS when applicable law or our instructions require otherwise. 16. MISSING ITEMS If an item appears to be missing from your order, contact us as soon as possible. Before contacting us, please check: • • • • • The entire package; Packing materials; Multiple shipment notifications; Other packages associated with the order; and Your order confirmation. Orders may sometimes be fulfilled in multiple shipments. If we determine that an item was not shipped or was otherwise missing, we may provide a replacement, refund, or other appropriate resolution. 17. LOST PACKAGES If tracking information indicates that a package was delivered but you cannot locate it, please first check: • • • • • • • • Your delivery location; Mailroom; Building reception; Household members; Neighbors; Delivery lockers; Carrier instructions; and Any delivery photograph or confirmation. 8You should also contact the shipping carrier when appropriate. HAVOK FITNESS may investigate delivery issues and may work with the carrier or fulfillment provider. A package marked as delivered does not automatically establish that no remedy is available, particularly where the circumstances indicate a carrier or fulfillment problem. Each situation may be evaluated individually. 18. INCORRECT SHIPPING ADDRESS Customers are responsible for providing an accurate shipping address when placing an order. If an order is returned to HAVOK FITNESS because the customer provided an incorrect or incomplete address, we may contact the customer regarding available options. Additional shipping charges may apply to reshipment where the issue resulted from incorrect information provided by the customer, subject to applicable law. If the error was caused by HAVOK FITNESS, we will review the situation and provide an appropriate resolution. 19. SHIPPING COSTS ON RETURNS Unless otherwise stated or required by law: • • • Original shipping charges may be non-refundable for voluntary returns; Customers may be responsible for return shipping costs for discretionary returns; HAVOK FITNESS may cover return shipping for products that arrived damaged, defective, incorrect, or otherwise affected by an error attributable to us. The applicable treatment of shipping charges will depend on the reason for the return and applicable law. 20. RETURN SHIPPING When HAVOK FITNESS authorizes a return, we will provide applicable return instructions. Customers should use an appropriate shipping method and retain proof of shipment until the return has been processed. 9For high-value products, we may recommend tracking or insurance. HAVOK FITNESS is not responsible for a return shipment that a customer sends without following our instructions or that is lost before reaching us, except where applicable law provides otherwise. 21. REFUNDS If a refund is approved, we will generally issue the refund to the original payment method used for the purchase. Refunds may be subject to processing times imposed by: • • • • • Banks; Credit-card companies; Payment processors; Digital-wallet providers; or Other financial institutions. Once HAVOK FITNESS initiates a refund, the time it takes for the refund to appear in your account may depend on the applicable financial institution. We cannot control the processing time of an independent bank or payment provider. 22. PARTIAL REFUNDS In some circumstances, a partial refund may be appropriate. Examples may include: • • • • • A product has a minor qualifying issue; Part of an order is affected; A promotional adjustment applies; A portion of a shipment is unavailable; or Another circumstance reasonably supports a partial refund. Partial refunds are determined based on the applicable circumstances and law. 23. FULL REFUNDS Where a full refund is approved, the refund will generally include the amount paid for the eligible product. 10Whether original shipping charges, taxes, duties, or other fees are refundable may depend on: • • • • • The reason for the return; Applicable law; The payment method; The nature of the transaction; and The applicable policy or order terms. 24. TAXES AND REFUNDS When a refund is issued, applicable taxes associated with the refunded portion of an order may also be refunded where appropriate and legally required. Certain governmental fees, duties, customs charges, or other third-party charges may be treated differently. 25. EXCHANGES If an eligible product qualifies for an exchange, we may offer an exchange where inventory permits. An exchange may be subject to: • • • • • • Product availability; Size or variant availability; Return eligibility; Price differences; Shipping considerations; and Applicable law. If the requested replacement is unavailable, we may offer a refund, store credit, or another reasonable resolution. 26. REPLACEMENTS For defective, damaged, incorrect, or otherwise qualifying products, HAVOK FITNESS may provide a replacement rather than a refund. Replacement availability depends on inventory and other circumstances. A replacement product may be the same product or, where appropriate and agreed, a substantially comparable product. 1127. STORE CREDIT Where permitted by law and appropriate to the circumstances, HAVOK FITNESS may offer store credit. Store credit may be subject to: • • • • • Applicable expiration rules; Restrictions required by law; Product exclusions; Promotional conditions; and Other disclosed terms. If store credit is offered as an alternative to a refund, you will be informed of the applicable conditions before accepting it where appropriate. 28. PRODUCTS WITH EXPIRATION DATES Some dietary supplements and other products may have expiration, best-by, or lot information. Customers should review the applicable product label before use. If you believe a product was received after its expiration date, has an unusually short remaining shelf life, or otherwise presents a legitimate quality concern, contact HAVOK FITNESS promptly. We will review the issue based on: • • • • • • Product; Lot or batch information; Purchase date; Delivery date; Product condition; and Applicable circumstances. 29. QUALITY CONCERNS If you have a concern about product quality, contact us rather than continuing to use the product. Examples of quality concerns may include: • • Unusual odor; Unexpected appearance; 12• • • • • • • Damaged seal; Leakage; Broken packaging; Unexpected contamination; Incorrect product; Missing components; or Other material product concerns. Do not consume or use a product that you reasonably believe may be unsafe. We may request photographs, lot information, purchase details, and other relevant information to investigate the concern. 30. ADVERSE REACTIONS If you believe you have experienced an adverse reaction after using a HAVOK FITNESS product, discontinue use and seek appropriate medical assistance when necessary. For a medical emergency, contact appropriate emergency services immediately. HAVOK FITNESS customer service is not a substitute for medical care. You may also contact us to report the product concern. When reporting a potential adverse reaction, provide only information reasonably necessary for us to investigate the issue. You should not send unnecessary medical records or highly sensitive health information through ordinary email. 31. PRODUCT RECALLS If a product is recalled or becomes subject to a safety notice, HAVOK FITNESS may provide specific instructions concerning: • • • • • • Discontinuing use; Returning the product; Receiving a replacement; Receiving a refund; Disposing of the product; or Other appropriate actions. Recall instructions may supersede the ordinary return requirements in this Policy. 13Customers should follow applicable recall instructions. 32. MANUFACTURER WARRANTIES Some products may be covered by a manufacturer's warranty. Where applicable, manufacturer warranties may provide additional rights or procedures. A manufacturer's warranty is separate from this Policy unless expressly incorporated. If a product issue is covered by a manufacturer warranty, we may direct you to the appropriate warranty process where permitted. Nothing in this Policy limits a legally enforceable warranty right. 33. PRODUCTS DAMAGED AFTER DELIVERY Products that are damaged after delivery due to misuse, improper storage, accidents, unauthorized modifications, neglect, or failure to follow product instructions may not qualify for a refund or replacement. This limitation does not apply where prohibited by applicable law or where the issue is attributable to an underlying product defect or another circumstance for which HAVOK FITNESS remains legally responsible. 34. IMPROPER STORAGE For products requiring specific storage conditions, customers are responsible for following the storage instructions provided on the product packaging. Improper storage may affect product quality. If you believe a product was damaged because of a shipping or fulfillment issue rather than customer storage, contact us promptly. 35. USED FITNESS EQUIPMENT If HAVOK FITNESS sells fitness equipment or other durable goods, certain products may have specific return requirements. 14Customers may be responsible for: • • • • • Proper packaging; Return shipping; Disassembly where appropriate; Damage resulting from improper return packaging; and Other reasonable return requirements. Product-specific instructions may apply. 36. APPAREL AND SIZING If HAVOK FITNESS offers apparel, clothing, or wearable merchandise, eligible returns may be subject to: • • • • • • Unworn condition; No laundering or washing; No stains; No odors; Original tags where applicable; and Other reasonable condition requirements. Sizing issues do not necessarily constitute a product defect. Customers should review available size charts before ordering. 37. PERSONALIZED OR CUSTOM PRODUCTS If HAVOK FITNESS offers personalized, customized, made-to-order, or specially configured products, such products may be non-returnable except when: • • • • • • Defective; Damaged; Incorrectly produced; Incorrectly shipped; Otherwise covered by applicable law; or HAVOK FITNESS authorizes a return. Applicable product-specific terms will be disclosed before purchase where reasonably possible. 1538. FINAL-SALE PRODUCTS Products identified as “final sale,” “clearance,” “non-returnable,” or similar may not be eligible for ordinary returns. However, final-sale designations do not eliminate non-waivable rights or remedies available under applicable law. A product that is defective, materially misrepresented, or otherwise subject to a mandatory legal remedy will be handled in accordance with applicable law. 39. PROMOTIONAL PRODUCTS Products received as part of a promotion, bundle, free-gift offer, giveaway, or other special promotion may be subject to additional return conditions. If a refund causes an order to no longer satisfy the terms of a promotion, HAVOK FITNESS may adjust the refund to account for the promotional benefit, where permitted by law and disclosed terms. 40. DISCOUNT CODES AND REFUNDS If a discount code was used on an order, refunds generally apply to the actual amount paid for the returned product rather than the product's undiscounted retail price. Promotional discounts may be allocated proportionally among products in an order where reasonably necessary. 41. BUNDLES AND MULTI-PRODUCT OFFERS If products are sold as part of a bundle or special package, the return requirements may apply to the bundle as a whole. Unless otherwise stated, customers may not be able to return only part of a promotional bundle while retaining the full promotional benefit. If a partial bundle return is approved, the refund may be adjusted to account for the value of products retained and any applicable discount. 1642. FREE GIFTS WITH PURCHASE If an order includes a free gift with purchase and the underlying order is returned, HAVOK FITNESS may require the free gift to be returned as part of the return. If the free gift is not returned when required, the value of the gift may be deducted from the refund to the extent permitted by law and disclosed promotional terms. 43. SUBSCRIPTIONS AND RECURRING ORDERS If you purchase products through a recurring subscription or automatic-renewal program, cancellation and refund rights may be governed by the subscription terms presented at enrollment, in addition to this Policy. Canceling a subscription generally prevents future eligible charges but may not automatically cancel an order that has already been processed or shipped. If you wish to cancel a recurring order, contact us as soon as possible. Where applicable law provides specific cancellation or refund rights for automatic-renewal transactions, those rights will apply. 44. SUBSCRIPTION REFUNDS For subscription orders, refund eligibility may depend on: • • • • • • Whether the order has shipped; Whether the product has been opened or used; The reason for the refund request; Applicable subscription terms; Applicable law; and Other relevant circumstances. A subscription cancellation does not necessarily constitute a refund request for a previously completed transaction. 1745. PREORDERS If HAVOK FITNESS offers preorders, the applicable product page or checkout terms may provide additional information concerning: • • • • • • Expected fulfillment; Cancellation; Refunds; Product availability; Shipping; and Changes to estimated dates. If a preorder cannot be fulfilled, HAVOK FITNESS will provide an appropriate resolution consistent with applicable law and the terms disclosed at purchase. 46. BACKORDERS If an item is temporarily unavailable after purchase, HAVOK FITNESS may contact you regarding available options. Depending on the circumstances, you may be offered: • • • • Continued fulfillment when inventory becomes available; A substitute product; A refund; or Another appropriate option. 47. INTERNATIONAL RETURNS If we accept international orders, additional return conditions may apply. International customers may be responsible for: • • • • • • Return shipping; Customs requirements; Duties; Taxes; Brokerage charges; and Other applicable fees, unless otherwise required by law or caused by a HAVOK FITNESS error. 18Certain products may not be eligible for international return because of customs, health, safety, or regulatory restrictions. 48. CUSTOMS AND IMPORT FEES Customs duties, import taxes, brokerage fees, and similar charges may not be refundable by HAVOK FITNESS because they may be collected by governmental authorities or third-party service providers. If an international order is returned or refused by customs, the refund treatment may depend on the reason for the return and applicable charges. 49. REFUNDS FOR CANCELLED ORDERS If an order is canceled before fulfillment and HAVOK FITNESS accepts the cancellation, we will generally refund the applicable amount paid. If the order has already entered fulfillment or shipped, ordinary return procedures may apply. 50. ORDER CANCELLATION REQUESTS If you need to cancel an order, contact us as quickly as possible at: support@havokfitness.com We cannot guarantee cancellation once an order has entered processing, packaging, fulfillment, or shipment. If cancellation is no longer possible, you may be able to return the product under this Policy. 51. CHARGEBACKS AND PAYMENT DISPUTES We encourage customers to contact HAVOK FITNESS before initiating a payment dispute or chargeback when a transaction issue can reasonably be resolved through customer service. If a chargeback is initiated, we may provide relevant transaction information to the payment processor, card network, financial institution, or other authorized party. 19This information may include: • • • • • • • Order information; Shipping records; Delivery confirmation; Customer communications; Refund records; Product information; and Other information relevant to the transaction. Nothing in this section limits any legal right to dispute an unauthorized or fraudulent transaction. 52. FRAUDULENT RETURN ACTIVITY We reserve the right to investigate suspected return fraud or abuse. Examples may include: • • • • • • • Returning products that were not purchased from HAVOK FITNESS; Repeatedly claiming non-delivery when delivery records indicate otherwise; Returning materially different products; Returning used products while falsely claiming they are unused; Providing false information; Manipulating promotions; or Coordinating fraudulent refund claims. Where permitted by law, we may restrict or deny future transactions or take other appropriate action. 53. EXCESSIVE OR ABUSIVE RETURNS HAVOK FITNESS may review patterns of unusually frequent or potentially abusive returns. This does not prevent customers from exercising legitimate legal rights. If we determine that return activity involves fraud, abuse, or material misrepresentation, we may take appropriate action consistent with applicable law. 54. REFUND PROCESSING TIME After an approved refund has been initiated, the time required for the funds to appear in your account may vary. 20Typical processing can depend on: • • • • • • Payment method; Payment processor; Bank; Credit-card issuer; Digital-wallet provider; and Other financial institutions. HAVOK FITNESS cannot control the processing time of independent financial institutions. If a refund does not appear after a reasonable period, contact us so that we can provide available transaction information. 55. RETURN INSPECTION Returned products may be inspected to determine: • • • • • • Whether the correct product was returned; Whether the product meets return conditions; Whether it was opened or used; Whether damage occurred; Whether components are missing; and Whether another issue affects eligibility. Inspection does not necessarily imply that a customer has done anything wrong. We may contact you if additional information is required. 56. RETURN APPROVAL Approval of a return does not guarantee that a full refund will always be issued. The final resolution may depend on: • • • • • • • Product condition; Reason for return; Applicable policy; Promotional terms; Shipping circumstances; Product category; and Applicable law. 21Where a refund is reduced or denied, we will provide an explanation when reasonably appropriate. 57. RETURN DENIALS A return may be denied when permitted by law if: • • • • • • • • • The request is outside the applicable return period; The product is excluded from returns; A consumable product has been opened or used; The product was materially damaged by the customer; The returned item is not a HAVOK FITNESS product; The product cannot reasonably be identified with a purchase; The customer provides materially false information; The return involves suspected fraud; or Another legitimate reason applies. Nothing in this section limits mandatory consumer rights. 58. LEGALLY REQUIRED REFUNDS Where applicable law requires a refund, replacement, repair, cancellation right, warranty remedy, or other consumer remedy, HAVOK FITNESS will comply with the applicable legal requirement. If a mandatory legal right conflicts with this Policy, the mandatory legal right will control to the extent of the conflict. 59. CONSUMER RIGHTS Certain states and jurisdictions provide consumers with rights that cannot be waived by contract. This Policy is not intended to: • • • • • • Restrict statutory rights; Eliminate mandatory warranties; Prevent lawful complaints; Prevent regulatory complaints; Limit legally required remedies; or Exclude rights that cannot legally be excluded. Your legal rights may vary depending on your location and the nature of the transaction. 2260. CALIFORNIA AND OTHER STATE RIGHTS Customers residing in California and certain other states may have additional consumer protections. These protections may concern: • • • • • • • • Returns; Refunds; Product warranties; Automatic renewals; Cancellations; Shipping; Consumer disclosures; and Other transactions. Nothing in this Policy is intended to waive such rights where they apply. 61. PRODUCT WARRANTIES AND LEGAL REMEDIES If applicable law provides a warranty or remedy concerning a product, this Policy does not eliminate that right. A customer's available remedy may include, depending on the circumstances and applicable law: • • • • • • Repair; Replacement; Refund; Price adjustment; Cancellation; or Another legally required remedy. 62. NO GUARANTEE OF INDIVIDUAL RESULTS A refund is not automatically available merely because a customer did not achieve a particular fitness, wellness, nutritional, physical, or performance result. HAVOK FITNESS products do not guarantee particular individual outcomes. Customer results vary based on numerous factors. This provision does not limit remedies available for defective, damaged, misrepresented, or otherwise legally actionable products. 2363. SUPPLEMENT SATISFACTION Because dietary supplements involve individual responses, a customer may not experience the same results as another customer. Lack of an expected result does not necessarily mean that a product is defective. However, customers may still have return or refund rights when provided by this Policy, the applicable product terms, or law. 64. MEDICAL CONCERNS HAVOK FITNESS does not provide medical diagnosis or treatment through its return process. If a product causes an unexpected health concern or reaction, discontinue use and seek appropriate medical advice. For emergencies, contact emergency medical services immediately. 65. PRODUCT SAFETY REPORTING Customers are encouraged to report legitimate product-safety concerns promptly. When appropriate, we may request: • • • • • • • Product name; Lot or batch number; Expiration information; Order number; Photographs; Description of the issue; and Other reasonably necessary information. Safety reports may be reviewed separately from ordinary return requests. 66. CUSTOMER PRIVACY DURING RETURNS Information collected during a return, refund, exchange, or product complaint will be handled in accordance with our Privacy Policy. 24We may collect and use information necessary to: • • • • • • • Identify the transaction; Process the return; Issue the refund; Investigate product issues; Communicate with you; Prevent fraud; and Comply with legal obligations. Please avoid sending unnecessary sensitive personal information. 67. RETURN COMMUNICATIONS We may communicate with you by: • • • • • Email; Telephone; Text message where appropriately authorized; Customer-support platforms; or Other reasonable communication methods. Communications may include: • • • • • • Return instructions; Refund confirmations; Requests for additional information; Shipping updates; Replacement information; and Other transaction-related notices. 68. REFUNDS TO THIRD-PARTY PAYMENT METHODS If a payment was processed through a third-party provider, the refund may be returned through that provider. HAVOK FITNESS generally cannot redirect a refund to an unrelated payment method when the original payment processor requires refunds to be returned to the original payment method. 2569. GIFT ORDERS If a product was purchased as a gift, return options may depend on: • • • • • The original purchaser; The original payment method; Order information; Product eligibility; and Applicable law. Refunds generally return to the original payment method unless otherwise permitted. 70. UNCLAIMED RETURNS If HAVOK FITNESS receives an unauthorized or unidentified return, we may attempt to identify the sender using available information. If the sender cannot be identified, we may retain or otherwise handle the package as permitted by law. 71. RETURN PACKAGING Customers are responsible for packaging authorized returns appropriately unless HAVOK FITNESS provides different instructions. Products should be protected against reasonable shipping damage. If a product is damaged during return shipping because it was inadequately packaged, the resulting damage may affect refund eligibility where permitted by law. 72. SHIPPING INSURANCE For certain returns, HAVOK FITNESS may recommend shipping insurance or tracking. Customers should retain tracking information until the return is confirmed as received. 2673. REFUNDS FOR SHIPPING ERRORS If HAVOK FITNESS or its fulfillment provider makes a material shipping or fulfillment error, we may reimburse reasonable return or replacement shipping costs where appropriate. If the customer caused the shipping issue, additional shipping costs may be the customer's responsibility, subject to applicable law. 74. REFUNDS FOR DAMAGED PACKAGES If a product is damaged during shipping, HAVOK FITNESS may work with the shipping carrier to investigate the issue. Customers should retain the original packaging until the claim is resolved when reasonably possible. The carrier may require photographs or inspection. 75. REFUNDS FOR DEFECTIVE PRODUCTS If a product appears defective, contact us promptly. We may ask for information needed to determine whether the issue involves: • • • • • • • Manufacturing; Packaging; Shipping; Storage; Customer use; Product handling; or Another cause. If the product is determined to be defective and a remedy is appropriate, HAVOK FITNESS may provide a replacement, refund, or other legally appropriate resolution. 76. REFUNDS FOR MISREPRESENTED PRODUCTS If you believe the product you received materially differs from the product description, specifications, or order, contact us. 27We will review the circumstances and, where appropriate, provide a correction, replacement, refund, or other remedy. 77. PRICE ADJUSTMENTS HAVOK FITNESS is not generally required to refund a price difference solely because the product price changes after your purchase, unless: • • • A promotion expressly provides a price adjustment; HAVOK FITNESS voluntarily approves the adjustment; or Applicable law requires it. Promotional terms may establish specific adjustment periods. 78. DUPLICATE ORDERS If you accidentally place duplicate orders, contact us immediately. If an order has not yet entered fulfillment, we may be able to cancel the duplicate. If the duplicate order has already shipped, ordinary return procedures may apply. 79. UNAUTHORIZED ORDERS If you believe an order was placed without your authorization, contact us and your payment provider immediately. We may investigate the transaction and request information reasonably necessary to address the issue. Unauthorized transactions may also be subject to payment-provider procedures. 80. FRAUD INVESTIGATIONS If a refund request appears fraudulent, we may delay processing while conducting a reasonable investigation. 28We may request information necessary to verify: • • • • • • Identity; Order history; Delivery; Payment; Product return; or Other relevant transaction details. We will handle information in accordance with applicable privacy requirements. 81. POLICY CHANGES HAVOK FITNESS may update this Refund & Return Policy from time to time. When we update the Policy, we may change the “Last Updated” date at the top of the page. The version applicable to a particular purchase will generally be the version in effect at the time of purchase, unless: • • • • A later policy expressly applies; Applicable law requires otherwise; The customer and HAVOK FITNESS separately agree to different terms; or A later policy provides a more favorable remedy and is applied voluntarily. 82. RELATIONSHIP TO TERMS AND CONDITIONS This Policy is incorporated into and forms part of the HAVOK FITNESS Terms and Conditions. If there is a conflict between this Policy and the Terms and Conditions concerning a return or refund, this Policy will generally control the specific return or refund issue, unless applicable law or another specific written agreement provides otherwise. Nothing in either document limits non-waivable legal rights. 83. RELATIONSHIP TO PRIVACY POLICY Personal information collected while processing a return, refund, replacement, exchange, complaint, or product-safety report is handled according to the HAVOK FITNESS Privacy Policy. The Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected. 2984. LIMITATION OF LIABILITY Nothing in this Policy is intended to create liability beyond what is required by applicable law. Any limitation of liability contained in the HAVOK FITNESS Terms and Conditions applies to this Policy to the extent legally permissible. No provision of this Policy limits liability that cannot legally be limited or excluded. 85. GOVERNING LAW Unless applicable mandatory consumer law provides otherwise, this Policy is governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Mandatory consumer protections applicable to a customer's jurisdiction remain unaffected. 86. DISPUTES If you have a disagreement concerning a return or refund, we encourage you to contact HAVOK FITNESS first so that we can attempt to resolve the matter informally. Dispute-resolution provisions contained in the HAVOK FITNESS Terms and Conditions may apply to disputes concerning this Policy, subject to applicable law. Nothing in this section eliminates a consumer's non-waivable legal rights. 87. SEVERABILITY If any provision of this Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain effective to the maximum extent permitted by law. The affected provision will be enforced to the greatest extent legally permissible. 88. NO WAIVER Our failure to enforce a provision of this Policy does not constitute a permanent waiver of that provision. 30Any waiver will apply only to the specific circumstance for which it is given unless otherwise stated. 89. CONTACT US If you have a question about a return, refund, replacement, exchange, damaged product, defective product, shipping issue, or other order concern, contact: HAVOK FITNESS LLC 2232 Dell Range Blvd Ste 242 #5423 Cheyenne, Wyoming 82009 United States Email: support@havokfitness.com Phone: +1 (786) 607-4760 For return-related requests, email is generally the preferred method because it allows us to document the request and provide written instructions. 90. INFORMATION TO INCLUDE IN YOUR REQUEST To help us process your request efficiently, please include: Name: Order Number: Email Used for Order: Product Name: Date Received: Reason for Request: Product Opened/Used: Yes / No Photographs: If applicable Do not include your full payment-card number, password, Social Security number, or other unnecessary sensitive information. 91. OUR REVIEW PROCESS After receiving your request, HAVOK FITNESS may: 1. Confirm the order; 312. 3. 4. 5. 6. 7. 8. Review the reason for the request; Determine whether the product qualifies; Request photographs or additional information; Provide return instructions where applicable; Review the returned product if necessary; Approve or deny the requested remedy; and Process the applicable refund, replacement, exchange, or other resolution. Processing times may vary depending on the nature and complexity of the request. 92. CUSTOMER COOPERATION Customers are expected to provide accurate information and reasonably cooperate with legitimate return investigations. Providing false or misleading information may result in denial of a return request where permitted by law. Nothing in this provision prevents a customer from making a good-faith complaint or exercising a legal right. 93. EXCEPTIONS HAVOK FITNESS may make exceptions to this Policy on a case-by-case basis. An exception for one customer or transaction does not necessarily establish a general entitlement for other customers. Any exception may be subject to written confirmation. 94. LEGAL RIGHTS PRESERVED This Policy is intended to provide a clear commercial return process while preserving rights that consumers cannot legally waive. If applicable law gives you a right to cancel, return, refund, repair, replacement, warranty remedy, or another consumer protection, that right remains available to the extent required by law. 3295. IMPORTANT PRODUCT-SAFETY REMINDER For dietary supplements and other consumable products: Always read the product label, ingredients, warnings, serving instructions, and storage instructions before use. Do not use a product if you believe it is damaged, contaminated, tampered with, or otherwise unsafe. If you experience a serious or unexpected reaction, stop using the product and seek appropriate medical assistance. HAVOK FITNESS customer service cannot replace professional medical care. 96. FINAL POLICY STATEMENT HAVOK FITNESS LLC is committed to handling legitimate customer return and refund requests fairly, consistently, and in accordance with applicable law. We encourage customers to contact us promptly whenever they experience an issue with an order or product. Our goal is to investigate legitimate concerns, protect product safety and quality, prevent fraudulent activity, and provide appropriate resolutions to eligible customers. Refund & Return Policy Last Updated: July 10, 2026 HAVOK FITNESS LLC 2232 Dell Range Blvd Ste 242 #5423 Cheyenne, Wyoming 82009 USA Email: support@havokfitness.com Phone: +1 (786) 607-4760 © 2026 HAVOK FITNESS LLC. All rights reserved.