HAVOK FITNESS LLC
2232 Dell Range Blvd Ste 242 #5423
Cheyenne, Wyoming 82009, USA
Email: support@havokfitness.com
Phone: +1 (786) 607-4760
Last Updated: July 10, 2026

1. INTRODUCTION

This Shipping Policy explains how HAVOK FITNESS LLC (“HAVOK FITNESS,” “we,” “us,” or “our”) processes, prepares, ships, and delivers orders placed through our website or other authorized sales channels.

HAVOK FITNESS is an online retailer offering supplements, fitness products, wellness products, lifestyle goods, and related products.

By placing an order with HAVOK FITNESS, you acknowledge and agree to the shipping practices described in this Shipping Policy, subject to any mandatory rights or protections provided by applicable law.

This Shipping Policy forms part of and is incorporated into our Terms & Conditions. It should also be read together with our Refund & Return Policy and Privacy Policy.

2. ORDER PROCESSING

After you place an order, HAVOK FITNESS will process the order for fulfillment.

Orders are generally processed after successful payment authorization and verification.

Processing time may vary depending on:

• •Product availability;
• •Order volume;
• •Payment verification;
• •Address verification;
• •Warehouse or fulfillment operations;
• •Weekends and holidays;
• •Product type;
• •Shipping destination;
• •Weather or other events; and
• •Other circumstances outside our reasonable control.

An order is not considered shipped until it has been transferred to the applicable carrier or shipping provider.

You will generally receive an order confirmation after successfully placing an order.

Where tracking information is available, it may be provided after the order has been shipped.

3. PROCESSING TIMES

Processing times and transit times are separate.

Processing time is the period required to prepare your order for shipment.

Transit time is the period after the carrier receives the package until delivery.

Estimated processing and delivery times displayed on our website, at checkout, in order confirmations, or in other communications are estimates unless expressly identified as guaranteed delivery commitments.

Processing may take longer during:

• •Major holidays;
• •Promotional events;
• •Product launches;
• •High-volume sales periods;
• •Inventory transitions;
• •Severe weather;
• •Carrier disruptions;
• •Warehouse interruptions; or
• •Other circumstances beyond our reasonable control.

We will make reasonable efforts to process orders promptly.

4. SHIPPING METHODS

Available shipping methods may vary depending on your location, order contents, product availability, and other factors.

Shipping options and applicable costs may be displayed during checkout.

Available methods may include standard or expedited services where offered.

Not every shipping method is available for every order or destination.

HAVOK FITNESS may change available shipping methods, carriers, service levels, or shipping costs from time to time.

5. SHIPPING COSTS

Shipping charges, if applicable, will generally be displayed during checkout before you complete your purchase.

Shipping costs may depend on factors including:

• •Destination;
• •Package size;
• •Package weight;
• •Shipping method;
• •Number of items;
• •Carrier rates;
• •Delivery location; and
• •Promotional offers.

Unless expressly stated otherwise, customers are responsible for applicable shipping charges shown at checkout.

If a promotional offer provides free or discounted shipping, the applicable promotional terms will control.

6. DELIVERY ESTIMATES

Any delivery date or delivery timeframe provided by HAVOK FITNESS is an estimate unless expressly stated to be guaranteed.

Delivery estimates may be affected by:

• •Carrier delays;
• •Weather;
• •Natural disasters;
• •Holidays;
• •Customs procedures;
• •Incorrect addresses;
• •Delivery restrictions;
• •Transportation disruptions;
• •Package volume;
• •Security events;
• •Labor disruptions;
• •Government actions; or
• •Other circumstances outside our reasonable control.

A carrier's estimated delivery date does not necessarily constitute a guarantee by HAVOK FITNESS.

We are not responsible for carrier delays that occur after an order has been transferred to the carrier, although we will make reasonable efforts to assist customers with delivery issues.

7. TRACKING INFORMATION

When available, HAVOK FITNESS may provide tracking information through email, text message, RCS, your customer account, or another appropriate communication channel.

Tracking information is generally provided by the shipping carrier.

Once tracking information is provided, customers should use the carrier's tracking system for the most current information concerning the package's location and estimated delivery.

Tracking information may not update immediately after shipment.

There may be periods during which a carrier's tracking system does not show movement even though the package remains in transit.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review:

• •Name;
• •Street address;
• •Apartment, suite, or unit number;
• •City;
• •State;
• •ZIP or postal code;
• •Country; and
• •Any other information required for delivery.

HAVOK FITNESS is not responsible for delays, failed delivery, returned packages, additional shipping costs, or other problems caused by an incorrect or incomplete address supplied by the customer.

If you discover an address error shortly after placing an order, contact us immediately at support@havokfitness.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address change will be possible after an order has entered fulfillment or been transferred to a carrier.

9. ADDRESS CHANGES AFTER SHIPMENT

Once an order has been shipped, HAVOK FITNESS may not be able to change the delivery address.

Customers may need to contact the carrier directly if the carrier offers address modification, package redirection, hold-for-pickup, or similar services.

Any carrier fees associated with address changes, redirects, or other special delivery services may be the customer's responsibility where permitted by law.

HAVOK FITNESS does not guarantee that a carrier will approve an address-change request.

10. DOMESTIC SHIPPING

HAVOK FITNESS may offer shipping to eligible addresses within the United States.

Availability may depend on:

• •Product;
• •Destination;
• •Carrier;
• •Local restrictions;
• •Product-specific requirements; and
• •Inventory or fulfillment considerations.

Certain remote, restricted, military, territorial, or non-standard addresses may have different delivery requirements or limitations.

If we cannot ship an order to the address provided, we may contact you to request an alternative address or provide other available options.

11. PO BOXES AND MILITARY ADDRESSES

Shipping availability for PO Boxes, APO, FPO, DPO, U.S. territories, and other special addresses may vary by carrier and shipping method.

Some products or shipping methods may not be eligible for delivery to certain addresses.

Where a shipping method is unavailable for the address entered at checkout, another shipping option may need to be selected.

Customers should provide all information required for successful delivery to a special address.

12. INTERNATIONAL SHIPPING

If HAVOK FITNESS offers international shipping, availability will depend on the destination country, product type, carrier, customs requirements, and applicable laws.

International customers are responsible for reviewing the import requirements applicable to their destination before placing an order.

International shipments may be subject to:

• •Customs duties;
• •Import taxes;
• •Value-added taxes;
• •Brokerage fees;
• •Customs clearance charges;
• •Inspection fees;
• •Regulatory requirements; and
• •Other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.

HAVOK FITNESS does not control the customs process or the fees imposed by foreign authorities.

13. INTERNATIONAL CUSTOMS AND IMPORT RESTRICTIONS

Customers are responsible for ensuring that products ordered from HAVOK FITNESS may legally be imported into their destination country.

This is particularly important for supplements, nutritional products, wellness products, and other products that may be subject to country-specific restrictions.

Product ingredients that are legal for sale in the United States may be restricted, regulated, or prohibited in another country.

HAVOK FITNESS does not guarantee that a product will be permitted for import into a particular destination.

If a shipment is refused, held, returned, confiscated, destroyed, or otherwise affected by customs or import authorities, the customer may be responsible for applicable costs to the extent permitted by law.

14. CUSTOMS DELAYS

International orders may be delayed while undergoing customs inspection or clearance.

Customs delays are outside HAVOK FITNESS's reasonable control.

A package may remain in customs for a period of time without a tracking update.

HAVOK FITNESS is not responsible for customs delays, although we may provide reasonable assistance when appropriate.

Customers should contact the relevant customs authority or carrier for detailed information about customs clearance.

15. SHIPPING RESTRICTIONS FOR SUPPLEMENTS

Because HAVOK FITNESS sells supplements and wellness-related products, certain products may have shipping restrictions depending on the destination.

Restrictions may arise from:

• •Applicable law;
• •Carrier requirements;
• •Customs regulations;
• •Product ingredients;
• •Destination-country requirements;
• •State or local requirements; or
• •Fulfillment limitations.

HAVOK FITNESS reserves the right to restrict, refuse, cancel, or modify shipment of an order when reasonably necessary to comply with applicable law, carrier requirements, product restrictions, or safety requirements.

If an order cannot be fulfilled for such a reason, we will take reasonable steps to communicate with the customer and, where appropriate, provide available options concerning the affected order.

16. SPLIT SHIPMENTS

An order containing multiple products may, in some circumstances, be shipped in separate packages.

This may occur because products:

• •Are stored at different fulfillment locations;
• •Have different processing times;
• •Are subject to different shipping requirements;
• •Become available at different times; or
• •Require separate packaging.

If an order is split into multiple shipments, customers may receive multiple tracking numbers and packages.

Separate shipments do not necessarily mean that the customer has been charged additional shipping fees.

17. BACKORDERS AND OUT-OF-STOCK PRODUCTS

HAVOK FITNESS seeks to maintain accurate inventory information, but inventory availability may change.

If an ordered product becomes unavailable after purchase, we may contact the customer concerning available options.

Depending on the circumstances, available options may include:

• •Waiting for inventory to become available;
• •Replacing the product with an available alternative, subject to customer approval;
• •Canceling the affected item; or
• •Providing an applicable refund.

HAVOK FITNESS will not knowingly substitute a different product without appropriate customer authorization where such authorization is required.

18. PREORDERS

If HAVOK FITNESS offers preorder products, the expected availability date or shipping timeframe will be communicated on the applicable product page or checkout process where reasonably possible.

Preorder dates are estimates unless expressly stated otherwise.

If an order contains both preorder and immediately available products, the items may be shipped together or separately depending on the fulfillment method used.

Additional terms may apply to specific preorder offers.

19. DELIVERED BUT NOT RECEIVED

If carrier tracking indicates that a package has been delivered but you cannot locate it, first check:

• •Your front door;
• •Mailroom;
• •Package room;
• •Garage;
• •Porch;
• •Building management;
• •Household members;
• •Neighbors;
• •Other safe delivery locations; and
• •Carrier delivery notes.

You should also contact the shipping carrier and request additional delivery information where available.

If the package remains missing, contact HAVOK FITNESS at support@havokfitness.com.

We may investigate the matter with the carrier.

We may request information reasonably necessary to investigate a missing-package claim.

HAVOK FITNESS does not guarantee reimbursement for packages marked as delivered, particularly where the carrier provides delivery confirmation or evidence of successful delivery.

Each situation will be evaluated based on the available information and applicable law.

20. LOST PACKAGES

If a package appears to be lost in transit, contact HAVOK FITNESS as soon as reasonably possible.

We may:

• •Review the order;
• •Review tracking information;
• •Contact the carrier;
• •Request a carrier investigation;
• •Determine whether replacement is appropriate; or
• •Determine whether a refund is appropriate.

Resolution may depend on the carrier's investigation, tracking information, circumstances of the shipment, and applicable law.

Customers should retain relevant packaging, tracking information, and communications relating to the shipment.

21. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package before opening it when reasonably possible.

Photographs or other evidence may be requested to help us investigate the issue.

If the product itself is damaged, defective, leaking, broken, or otherwise materially affected during shipment, contact HAVOK FITNESS promptly at: support@havokfitness.com.

Please provide:

• •Order number;
• •Name;
• •Description of the issue;
• •Photographs when reasonably available; and
• •Any other information reasonably necessary to investigate the claim.

Damaged-product claims are also subject to our Refund & Return Policy.

22. INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item appears to be missing from your shipment, contact us at support@havokfitness.com as soon as reasonably possible.

We may request:

• •Order information;
• •Photographs of the received items;
• •Packaging information;
• •Shipping-label information; and
• •Other reasonable information needed to investigate.

If we determine that HAVOK FITNESS shipped the wrong item or omitted an item from the order, we will work with the customer to provide an appropriate resolution, subject to applicable law and our Refund & Return Policy.

23. SHIPPING DAMAGE TO SUPPLEMENTS

If a supplement or wellness product arrives with damaged packaging, leakage, broken seals, unusual contamination, or another condition that raises a reasonable safety concern, do not consume the product.

Contact HAVOK FITNESS promptly for assistance.

Customers should not use products that appear compromised, tampered with, or otherwise unsafe.

HAVOK FITNESS may request photographs or other information to evaluate the issue.

24. TEMPERATURE-SENSITIVE PRODUCTS

Certain products may be affected by extreme temperatures or environmental conditions during transportation.

Where a product has specific storage or handling requirements, customers should follow the product label and applicable instructions.

HAVOK FITNESS cannot control temperature, humidity, or environmental conditions during carrier transportation.

If you believe a product has been materially damaged by shipping conditions, contact customer support promptly so that we can evaluate the situation.

25. REFUSED OR RETURNED SHIPMENTS

If a customer refuses delivery or a package is returned because of an incorrect address, failure to claim the package, customs issues, or another customer-related reason, additional shipping or handling costs may apply where permitted by law.

Refund eligibility will be determined under our Refund & Return Policy.

If a package is returned to HAVOK FITNESS, we may contact the customer to determine whether reshipment is appropriate.

Additional shipping charges may apply to reshipments caused by customer-provided address errors or other customer-related circumstances.

26. SHIPPING AND REFUNDS

Shipping charges are generally non-refundable unless:

• •Required by applicable law;
• •The order was canceled before shipment under applicable terms;
• •HAVOK FITNESS shipped the wrong product;
• •HAVOK FITNESS made a fulfillment error; or
• •We otherwise determine that a refund of shipping charges is appropriate.

Refunds for returned products are governed by our Refund & Return Policy.

The existence of a shipping issue does not automatically create an entitlement to a full refund where the applicable policy or law provides otherwise.

27. CANCELLATION BEFORE SHIPMENT

If you need to cancel an order, contact HAVOK FITNESS as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.

However, submitting a cancellation request does not guarantee cancellation.

Once an order has entered fulfillment or been transferred to a carrier, cancellation may no longer be possible.

If cancellation is unavailable, the customer may need to follow the applicable return procedure described in our Refund & Return Policy.

28. CARRIER DELAYS

HAVOK FITNESS is not responsible for delays caused by third-party carriers.

Carrier delays may occur because of:

• •Severe weather;
• •Transportation problems;
• •Network congestion;
• •Holidays;
• •Staffing issues;
• •Natural disasters;
• •Customs;
• •Address problems;
• •Security events;
• •Operational interruptions; or
• •Other circumstances outside our control.

We may assist customers in communicating with the carrier, but we cannot guarantee carrier performance.

29. EVENTS OUTSIDE OUR CONTROL

HAVOK FITNESS will not be responsible for shipping failures or delays resulting from circumstances beyond our reasonable control.

Such circumstances may include:

• •Natural disasters;
• •Floods;
• •Fires;
• •Severe weather;
• •Epidemics or pandemics;
• •War;
• •Terrorism;
• •Civil disturbances;
• •Government actions;
• •Transportation disruptions;
• •Labor disputes;
• •Carrier interruptions;
• •Warehouse disruptions;
• •Cybersecurity incidents;
• •Utility failures;
• •Supplier interruptions; or
• •Other events beyond our reasonable control.

When reasonably possible, HAVOK FITNESS will take commercially reasonable steps to mitigate the effect of such events.

30. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• •Providing accurate shipping information;
• •Selecting an appropriate shipping method;
• •Monitoring tracking information;
• •Ensuring someone can receive the package where appropriate;
• •Following carrier delivery instructions;
• •Reviewing products promptly after delivery;
• •Reporting damaged or incorrect items promptly; and
• •Following product storage and handling instructions.

Customers should inspect products and packaging after delivery.

31. PRODUCT STORAGE AFTER DELIVERY

Once a product has been delivered, customers are responsible for storing the product according to the manufacturer's or product label's instructions.

For supplements and wellness products, storage instructions may include requirements concerning:

• •Temperature;
• •Humidity;
• •Light;
• •Refrigeration;
• •Container closure; and
• •Expiration dates.

Customers should follow the product label carefully.

HAVOK FITNESS is not responsible for damage resulting from improper storage after delivery.

32. DELIVERY TO THIRD PARTIES

If you request delivery to another person, residence, workplace, business, hotel, mailroom, concierge, package locker, or other third-party location, you are responsible for providing accurate delivery information and ensuring that the recipient can receive the package.

A carrier's delivery confirmation to the designated address may constitute delivery even if you personally did not receive the package.

Customers should consider the security and suitability of the delivery location before placing an order.

33. SHIPPING COMMUNICATIONS

HAVOK FITNESS may communicate shipping information through:

• •Email;
• •SMS;
• •MMS;
• •RCS;
• •Customer account notifications; or
• •Other communication methods associated with your order.

Shipping-related text messages may be treated as transactional or service-related communications where permitted by applicable law.

Promotional SMS/RCS communications are separately governed by our SMS & RCS Messaging Terms.

Customers may opt out of promotional messaging in accordance with those terms.

34. SHIPPING COMMUNICATIONS AND PRIVACY

Information used to provide shipping communications may include:

• •Name;
• •Mobile telephone number;
• •Email address;
• •Shipping address;
• •Order number;
• •Tracking number;
• •Order status; and
• •Other information reasonably necessary to provide shipping services.

HAVOK FITNESS may share necessary information with carriers, fulfillment providers, logistics providers, ecommerce providers, messaging providers, and other service providers involved in fulfilling and communicating about an order.

Our Privacy Policy explains our broader practices concerning personal information.

35. SHIPPING INSPECTIONS AND SECURITY

HAVOK FITNESS and its fulfillment or shipping partners may take reasonable steps to detect fraud, prevent unauthorized transactions, verify orders, or comply with applicable laws and carrier requirements.

An order may be delayed or canceled where there is a reasonable concern concerning:

• •Fraud;
• •Payment authorization;
• •Identity or address verification;
• •Product restrictions;
• •Legal compliance;
• •Shipping restrictions; or
• •Security.

Where appropriate, we may contact the customer for additional information.

36. ORDER LIMITATIONS

HAVOK FITNESS reserves the right to limit quantities, restrict shipments, cancel orders, or refuse transactions where permitted by applicable law.

This may occur because of:

• •Inventory limitations;
• •Product restrictions;
• •Suspected fraud;
• •Incorrect pricing;
• •Website errors;
• •Shipping restrictions;
• •Regulatory requirements;
• •Carrier restrictions; or
• •Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will generally arrange for an applicable refund to the original payment method, subject to applicable law and our policies.

37. SHIPPING POLICY AND TERMS & CONDITIONS

This Shipping Policy is incorporated into the HAVOK FITNESS Terms & Conditions.

The Terms & Conditions contain additional provisions concerning:

• •Product purchases;
• •Pricing;
• •Payment;
• •Orders;
• •Liability;
• •Disclaimers;
• •Governing law; and
• •Other matters concerning the relationship between HAVOK FITNESS and its customers.

In the event of a conflict, applicable mandatory law will control.

38. SHIPPING POLICY AND REFUND & RETURN POLICY

Shipping issues involving damaged products, incorrect products, missing products, returns, exchanges, and refunds may also be governed by our Refund & Return Policy.

Customers should review that policy before submitting a return or refund request.

Our Refund & Return Policy may establish additional requirements concerning eligibility, timeframes, product condition, documentation, return shipping, refunds, and exchanges.

39. NO GUARANTEE OF DELIVERY DATE

Unless HAVOK FITNESS expressly states otherwise in writing, shipping dates and delivery estimates are not guaranteed.

Purchasing expedited shipping generally means that the selected carrier service is intended to provide faster transportation than standard shipping; it does not necessarily guarantee delivery by a specific date.

Customers should avoid relying on estimated delivery dates for time-sensitive events unless a guaranteed service is expressly offered and confirmed.

40. CONTACT US ABOUT SHIPPING

If you have a question about your shipment, contact HAVOK FITNESS at:

HAVOK FITNESS LLC
2232 Dell Range Blvd Ste 242 #5423
Cheyenne, Wyoming 82009
United States

Email: support@havokfitness.com
Phone: +1 (786) 607-4760

When contacting us about an order, please include your order number whenever available.

41. CHANGES TO THIS SHIPPING POLICY

HAVOK FITNESS may update this Shipping Policy from time to time.

Changes may be made to reflect:

• •New shipping providers;
• •New fulfillment locations;
• •Changes in shipping methods;
• •Changes in applicable law;
• •Changes in product offerings;
• •Changes in international shipping availability;
• •Changes in carrier requirements; or
• •Changes to our business practices.

The “Last Updated” date at the beginning of this Policy identifies the date of the most recent revision.

Customers should review this Policy periodically.

42. GOVERNING LAW

This Shipping Policy is governed by the laws of the State of Wyoming, USA, except to the extent that mandatory consumer-protection laws or other applicable laws provide otherwise.

Nothing in this Shipping Policy is intended to waive or limit any right or protection that cannot legally be waived.

43. FINAL SHIPPING NOTICE

HAVOK FITNESS LLC seeks to provide reliable and transparent shipping services to customers.

However, delivery depends in part on third-party carriers and other service providers. Shipping times, delivery estimates, carrier performance, customs clearance, weather, and other transportation conditions may change.

By placing an order, you acknowledge that estimated shipping and delivery times are not necessarily guaranteed unless expressly stated otherwise.

HAVOK FITNESS will make reasonable efforts to assist customers with legitimate shipping issues and will handle refunds, returns, damaged products, missing items, and other order problems in accordance with applicable law and our Refund & Return Policy.

Last Updated: July 10, 2026
HAVOK FITNESS LLC
2232 Dell Range Blvd Ste 242 #5423
Cheyenne, Wyoming 82009, USA
Email: support@havokfitness.com
Phone: +1 (786) 607-4760